What types of heavy machinery does New Town Engineering provide?

We provide a wide range of heavy machineries including mini excavators, hydraulic excavators, forklifts, skid loaders, road rollers, wheel loaders, and generators. We also supply attachments like hydraulic breakers, grapplers, and crushers.

Do you offer both sales and rental services?

Yes, we provide both sales and rental options. We offer long-term and short-term rentals to meet your project requirements, as well as the sale of brand new and used construction machinery.

Does New Town Engineering accept trade-ins?

Yes, we accept trade-ins of used heavy machineries. This helps our clients upgrade their equipment efficiently.

What brands of excavators do you carry?

We specialize in reliable brands such as Kobelco, Hitachi, Yanmar, Airman, Kubota, Komatsu, and Caterpillar.

Do you provide repair and maintenance services?

Yes, we have a skilled service and repair team that provides both on-site servicing and repairs at our stockyard to minimize machine downtime.

Are your excavator operators certified?

Yes, we can provide skilled and certified excavator operators to assist with your excavation, demolition, or landscaping projects.

FAQs

General Questions

Equipment Rental

Maintenance & Technical Support

Pricing & Payment

Project Support & Partnerships

Contact & Operations

General Questions

Q1. What does New Town Engineering do?

New Town Engineering provides reliable machinery rental, maintenance, and sales support across Singapore and Asia. We serve industries such as construction, landscaping, recycling, and waste management — helping businesses keep their operations running smoothly.

Q2. Is New Town Engineering a Singapore company?

Yes, we’re proudly homegrown in Singapore. Our team understands local site requirements, regulations, and SME challenges — because we’re part of that same business community.

Q3. Why do Small Medium Enterprises (SMEs) choose New Town Engineering?

SMEs choose us for our dependable machines, fast response times, and honest service. We focus on long-term partnerships, not one-time transactions.

Equipment Rental

Q4. What types of equipment can I rent?

We offer a wide range of heavy machinery including excavators, wheel loaders, skid steer loaders, and other site equipment. If you’re not sure which one fits your job, our team can recommend the right machine based on your project type and ground conditions.

Q5. How do I rent equipment from New Town Engineering?

You can request a quote directly on our website, whatsapp or call our team. We’ll confirm the equipment availability, rental duration, and delivery schedule — then issue a simple quotation before you proceed.

Q6. How far in advance should I book the equipment?

We recommend booking in advance for popular machinery to ensure availability. However, we can often accommodate same-day or next-day requests depending on stock and delivery slots.

Q7. What’s included in the rental price?

Our rental rates include machine usage for the agreed period, regular maintenance. Fuel, operator, and mobilisation (transport) fees are quoted separately for clarity.

Q8. Are there any hidden fees?

No. We believe in transparent pricing — all costs, including transport or additional attachments, are stated upfront before you confirm your rental.

Q9. Do you provide operators?

Yes, we can provide experienced and certified operators upon request. This service is optional and charged separately.

Q10. What happens if the equipment breaks down on site?

Contact us immediately. Our technical support team will troubleshoot remotely or dispatch a technician for on-site repair. If needed, we’ll arrange a replacement machine to minimise downtime.

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Maintenance & Technical Support

Q11. Does New Town Engineering provide maintenance services?

Yes. We offer preventive maintenance, regular servicing, and emergency repair support for our rental fleet, as well as specialised services for client-owned equipment on a case-by-case basis.

Q12. How fast can your team respond to a rental service request?

For rental equipment support, we aim to respond within 4 hours during office hours for service requests within Singapore.

For urgent issues, our hotline connects you directly with our maintenance team to ensure prompt assistance.

Q13. Can you service equipment not rented from New Town Engineering?

Yes, we can. Our technicians are trained across multiple brands and models commonly used in Singapore’s construction and landscaping sectors. For unique models or specific repair needs, we provide support on a case-by-case basis.

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Pricing & Payment

Q14. How do I get a quotation?

Simply click “Get a Quote” on our website and fill in your details, or WhatsApp us directly for faster assistance.

Our team will reply within one working day with a clear, itemised quotation.

Q15. What payment methods do you accept?

We accept bank transfer, PayNow, and corporate cheque payments. For long-term clients, credit terms may be available upon approval.

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Project Support & Partnerships

Q16. Do you offer long-term rental solutions for contractors and SMEs?

Yes, we do. Beyond our standard short-term rentals, we are a long-term equipment partner for many local firms.

Q17. Can you provide information on the availability and specifications of a specific machine?

Yes. Once you share the type of machine you require, along with your site type, job scope, and project duration, our technical team will advise on availability, specifications, and suitability for your intended use.

Q18. Do you support waste management or recycling projects?

Yes. We support multiple sectors, including waste management and recycling.

Our equipment is suitable for a wide range of waste and recycling projects, with a focus on operational efficiency.

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Contact & Operations

Q19. How do I reach New Town Engineering?

You can WhatsApp us directly for the fastest response, or contact us via phone, email, or the contact form on our website.

WhatsApp / Mobile: (+65) 9816 0035
Tel: (+65) 6369 2486 / 6468 8144
Fax: (+65) 6369 2487
Email: enquiry@newtown.com.sg

Our operating hours are Monday to Saturday, 8:00 AM – 6:00 PM.

Q20. Where are you located?

We’re based in Singapore and serve clients islandwide.

Location: 29 Gul Lane, Singapore 629423